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09 February 2007

In outsourcing, it's not what you do, it's who you know...

A bit of a reality check for IT / outsourcing lawyers who might be drafting that "killer SLA" as we speak.

An item on the Computerworld site reports that a KPMG survey of large businesses shows that when outsourcing deals go bad, it's more often than not a people thing. Poor technology is a far rarer cause of deal failure, and the answer doesn't seem to lie in those lovingly-crafted service levels and service credit regimes that make our legal pulses race...

Not perhaps what every lawyer want to hear, but maybe a useful reminder that in the final analysis deals are more about the people involved than the hardware or piles of paper.

Posted at 01:08 PM in IT industry, Lawyers |

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